Support Tiers
Choose the level of support that fits your business needs.
Standard Support
FOR SMALL BUSINESSES
Highlighted features:
Proof support center
Signer/notary meeting support
System availability monitoring
Online ticket/email management with target initial response time < 24 hrs
Premier Support
For mid-size businesses
Everything included in Standard Support plus:
Online ticket/email management with target initial response time < 2 hrs
Chat support
Specialty support (Real Estate)
API/connector integration support
Enterprise Support
For large corporations
Everything included in Premier Support plus:
Everything included in Standard Support, plus…
Online ticket/email management with target initial response time < 1 hr
Emergency support (Severity Level 1) < 30 min
Phone support
Custom phone/email
Dedicated Technical Account Manager