This Organization Digital Certificate Supplement is attached to and incorporated into the Proof General Terms (“General Terms”). Capitalized terms not otherwise defined have the meanings given in the General Terms, the Proof Glossary, or the Order Form.
- Applicability. This Organization Digital Certificate Supplement applies to a User in an entity capacity (“Organization”), if Proof provides the Organization with a Digital Certificate. “Organization” means the legal entity, including a corporation, limited liability company, partnership, association, trust, governmental body, or other organization, identified in the Application as the subject of, and on whose behalf a User requests, accepts, and uses, an Organization Digital Certificate. References to obligations, representations, acknowledgments, or actions of the Organization in this Organization Digital Certificate Supplement include the authorized representative who accepts this Organization Digital Certificate Supplement and submits the Application on the Organization’s behalf.
- General. Proof will use commercially reasonable efforts to verify the information provided by Organization when requesting a Digital Certificate (an “Application”). If Proof accepts Organization’s Application, Proof will provide the Digital Certificate to Organization subject to the terms, conditions, and restrictions stated in the Agreement. Proof has no obligation to provide the Digital Certificate to Organization. Proof will tell Organization the length of time that the Digital Certificate is valid. At the end of that validity period, Organization must submit a new Application for a Digital Certificate.
- Verification. The Organization authorizes Proof to verify the identity of the Organization, the beneficial owners of the Organization, as well as other agents or representatives of the Organization as Proof may reasonably determine necessary for issuance of the Organization Digital Certificate. Proof may consult public or private databases or other sources for the purpose of verifying submitted information. The Organization represents and warrants that any responses provided to Proof by the Organization as part of the verification shall be complete and accurate when given. The Organization authorizes Proof to collect, store, and use, in accordance with the Organization Digital Certificate Supplement, any information collected or generated during the application, verification, and issuance process.
- Issuance. If verification of the Organization is completed to Proof’s satisfaction, Proof will issue and deliver the Organization Digital Certificate to the Organization using any reasonable means of delivery. Proof may change which root or intermediate certificate is used to issue Organization Digital Certificates at any time and without notice to the Organization. The Organization will abide by all applicable laws, regulations and industry standards when applying for and using the Organization Digital Certificate. If Proof is unable to confirm the Organization’s identity and authorization, Proof may refuse to approve the Organization’s application or refuse to issue an Organization Digital Certificate to the Organization without any liability to any person or entity.
- Defective Organization Digital Certificate. The Organization’s sole remedy for a defect in an Organization Digital Certificate (“Defect”) is to require Proof to use commercially reasonable efforts to cure the defect after receiving notice of such Defect from the Organization. Proof is not obligated to correct a Defect if (i) the Organization misused, damaged, or modified the Organization Digital Certificate, (ii) the Organization did not promptly report the Defect to Proof, or (iii) the Organization has breached any provision of the Agreement.
- Obligations and Restrictions on Use.
6.1 Protection of Private Key. Organization must protect the Private Key included in a Digital Certificate. A “Private Key” means part of a key pair, along with the corresponding public key, that is kept secret. Organization must take all reasonable measures to protect Organization’s account, Private Key, and any associated activation data or device (such as a password, pass phrase, or token) from unauthorized use and disclosure.
6.2 Organization’s Obligations. As a condition of issuance and use of a Digital Certificate, Organization acknowledges and agrees that Organization must:
(a) provide accurate and complete information as part of the Application;
(b) request revocation of the Digital Certificate, if information provided by Organization changes or if Organization discovers or suspects that Organization’s Private Key was misused or compromised;
(c) promptly notify Proof if Organization becomes aware of any misuse of an Organization Digital Certificate;
(d) fully cooperate with Proof by providing information, assistance, and cooperation as a result of any compromise of the Digital Certificate or the Private Key;
(e) not use the Digital Certificate for any purpose other than the purpose(s) designated by Proof;
(f) use the Digital Certificate in accordance with all applicable laws and regulations; and
(g) obtain and maintain any authorization or license necessary to order, use, or distribute an Organization Digital Certificate.
- Representations and Warranties. Organization represents and warrants that Organization: (a) provided true and correct information in the Application and there is no additional information necessary to make the information submitted materially accurate and complete; (b) has the full legal right and authority to obtain an Organization Digital Certificate; (c) has protected and secured the Private Key; (d) has full legal rights to use the Organization Digital Certificate; and (e) the individual accepting the Organization Digital Certificate Supplement is acting as an authorized representative of the Organization. Subject to the provisions of this Organization Digital Certificate Supplement and Organization’s fulfilment of its duties and obligations under the same, Proof warrants that the Organization Digital Certificate shall be issued and managed in accordance with the applicable terms of the Proof Certificate Policy available at www.proof.com/legal/certificate-policy, the CPS, and this Organization Digital Certificate Supplement.
- Revocation.
8.1 Revocation. Proof, in its sole discretion, may revoke a Digital Certificate if Proof discovers or reasonably suspects that the Digital Certificate or any element of the Digital Certificate: (a) has been compromised; (b) is being used in connection with any illegal activities, such as phishing attacks or fraud; (c) is being used in connection with activities that violate industry norms for acceptable network use, such as hate speech, defamation, intellectual property infringement, non-consensual sex acts or child pornography, network abuse, bulk correspondence (spam), etc.; (d) the continued use of the Digital Certificate presents a risk to the security or integrity of the public key infrastructure (“PKI”) or presents any other risk to its business, its reputation, Relying Parties, or other users; (e) Organization is engaged in conduct that is illegal or would be grounds for revocation of the Digital Certificate under this Organization Digital Certificate Supplement; or (f) other grounds stated in documents maintained by Relying Parties. Revocation of the Digital Certificate may also be backdated to protect Internet users and the PKI. “Relying Parties” include any and all entities that rely upon the information contained within the Digital Certificate.
8.2 Other. In addition, a Digital Certificate may be revoked, if Proof ceases doing business or is no longer allowed to issue Digital Certificates and no other certificate provider is willing to provide revocation support.
8.3 Expired and Revoked Organization Digital Certificates. Organization may not use any revoked or expired Digital Certificate. Organization may not use any Private Key associated with Organization’s revoked or expired Digital Certificate(s) except to decrypt previously encrypted data associated with Organization’s Private Key.
- Indemnification. Organization will indemnify, defend, and hold Proof, its affiliates and their officers, directors, employees, agents and representatives harmless from and against any and all costs, damages, liabilities or expenses (including reasonable attorneys’ fees) arising from any third-party claims resulting from (a) Organization’s misrepresentation of, or omission, of any material fact in the Application or otherwise submitted to Proof for purposes of the Digital Certificate, regardless of whether such misrepresentation or omission was intentional or unintentional; (b) the compromise or unauthorized use or disclosure of a Digital Certificate or a Private Key; and (c) Organization’s misuse of a Digital Certificate or Private Key. Organization’s obligations under this Section 9 are conditioned on Proof: (x) giving prompt notice of the claim to Organization, (y) granting sole control of the defense or settlement of the claim to Organization, and (z) providing reasonable cooperation to Organization at Organization's request and expense. Proof may participate in the claim’s defense at its sole cost and expense. Organization will not enter into any settlement that adversely affects Proof’s interests without prior written approval, not to be unreasonably withheld. Organization is not responsible for any settlement it does not approve in writing.
Priority Level
Conditions
Level 1
Critical Business Impact. The Incident seriously affects the functionality of the Services (or component thereof) and cannot be circumvented such that most of the significant functionality of the Services (or component thereof) is available.
Level 2
Significant Business Impact. The Incident partially affects the functionality of the Services (or component thereof), but can be circumvented so that most of the significant functionality of the Services (or component thereof) is available.
Level 3
Minimal Business Impact. The Incident can be circumvented such that the Services (or component thereof) can be used with only slight inconvenience. The problem can be considered insignificant and has no significant effect on the usability of the Services (or component thereof).
Priority Level
Conditions for Closure of Help-Desk Ticket
Level 1
The Incident is considered resolved and closed when an Incident Resolution has been fully implemented.
Level 2
The Incident is considered resolved and closed when an Incident Resolution has been fully implemented.
Level 3
The Incident is considered resolved and closed when one of the following occurs: (i) an Incident Resolution has been fully implemented, or (ii) 10 business days have elapsed since Proof’s communication of the information that Proof reasonably believes will resolve the Incident (communicated by email to Subscriber’s designated contact for such Incident), and Subscriber has not responded to Proof. The Incident can be reopened later if it has not been resolved.
Cumulative On-Demand Notary Availability Downtime
(in a given calendar month as measured by Proof monitoring systems, converted to minutes)
(in a given calendar month as measured by Proof monitoring systems, converted to minutes)
On-Demand Notary Downtime Credit
Up to 240 minutes
No On-Demand Notary Downtime Credit
241-360 minutes
1%
361-480 minutes
3%
481-600 minutes
5%
601 minutes or greater
7%
Platform Availability Percentage
(in a given calendar month as measured by Proof monitoring systems)
(in a given calendar month as measured by Proof monitoring systems)
Platform Downtime Credit
99.9% or higher
No Platform Downtime Credit
97% - 99.9%
1%
95% - 97%
3%
93% - 95%
5%
Below 93%
7%
Incident Priority
Acknowledgement Time (During Business Hours)
Provision of Incident Resolution or Interim Process
If Interim Process is provided, Maximum Timeframe for Provision of Incident Resolution
Level 1
1 hour
8 hours
36 hours
Level 2
4 hours
24 hours
5 days
Personal Information Category set forth in Cal.Civ. Code § 1798.140
Source(s) of Personal Information Collection
Business or Commercial Purpose(s) for Collection/Use
Third Parties, Service Providers, and Contractors Receiving Personal Information Category
Retention Period
Personal Identifiers, including real name, alias, postal address, unique personal identifier, online identifier, Internet Protocol address, email address, account name, social security number, driver’s license or passport number, or other similar identifiers.
Directly from you; indirectly from you as you navigate or use our Services; notaries; data analytics providers; social networks; advertising networks; internet or mobile service providers; counterparties in a transaction; credential analysis companies; identity verification services.
For job applicants: directly from you; background check providers; recruiters; recruiting software providers.
For job applicants: directly from you; background check providers; recruiters; recruiting software providers.
Provide you with our Services; communicate with you; protect and secure our environment; verify, maintain, improve, upgrade, or enhance a product or service; identify and repair errors; advertise or market to you.
For job applicants: Asses your application; satisfy legal obligations.
For job applicants: Asses your application; satisfy legal obligations.
Affiliates; advertising networks; social networks; technology service providers; customer relationship management providers; payment processors; mobile application platforms; tag management platforms; video sharing platforms; notaries; customer support platforms; data analytics providers; marketing platforms; mobile linking platforms; counterparties in a transaction; single sign-on providers; collaboration software providers; customer engagement and communication platforms; identity verification and anti-fraud solution providers; background screening companies; mortgage process digitization providers; electronic signature and digital transaction management providers; financial services companies; web mapping platforms.
The length of your business relationship with us plus any legally required additional retention period for this category of Personal Information following conclusion of your business relationship with us or as long as business needs require, whichever is longer.
California Customer Records Personal Information (Cal. Civ. Code § 1798.80(e)), including name, signature, social security number, physical characteristics or description, address, telephone number, passport number, driver’s license or state identification card number, insurance policy number, education, employment, employment history, bank account number, credit card number, debit card number, or any other financial information, medical information, or health insurance information.
Directly from you; counterparties in a transaction; credential analysis companies; identity verification services.
For job applicants: directly from you; background check providers; recruiters; recruiting software providers.
For job applicants: directly from you; background check providers; recruiters; recruiting software providers.
Provide you with our Services; communicate with you; protect and secure our environment; verify, maintain, improve, upgrade, or enhance a product or service; identify and repair errors; advertise or market to you.
For job applicants: Process your application; satisfy legal obligations.
For job applicants: Process your application; satisfy legal obligations.
Affiliates; advertising networks; social networks; technology service providers; customer relationship management providers; payment processors; mobile application platforms; tag management platforms; customer support platforms; data analytics providers; marketing platforms; mobile linking platforms; counterparties in a transaction; collaboration software providers; customer engagement and communication platforms; identity verification and anti-fraud solution providers; background screening companies; mortgage process digitization providers; electronic signature and digital transaction management providers; financial services companies; web mapping platforms.
The length of your business relationship with us plus any legally required additional retention period for this category of Personal Information following conclusion of your business relationship with us or as long as business needs require, whichever is longer.
Characteristics of protected classifications under California or federal law.
Directly from you; indirectly from you as you navigate or use our Services; notaries; data analytics providers; social networks; advertising networks; internet or mobile service providers; counterparties in a transaction; credential analysis companies; identity verification services.
For job applicants: directly from you; background check providers; recruiters; recruiting software providers.
For job applicants: directly from you; background check providers; recruiters; recruiting software providers.
Provide you with our Services; communicate with you; protect and secure our environment; verify, maintain, improve, upgrade, or enhance a product or service; identify and repair errors; advertise or market to you; meet our legal obligations.
Affiliates; advertising networks; social networks; technology service providers; customer relationship management providers; payment processors; mobile application platforms; tag management platforms; video sharing platforms; notaries; customer support platforms; data analytics providers; marketing platforms; mobile linking platforms; counterparties in a transaction; collaboration software providers; customer engagement and communication platforms; identity verification and anti-fraud solution providers; background screening companies; mortgage process digitization providers; electronic signature and digital transaction management providers.
The length of your business relationship with us plus any legally required additional retention period for this category of Personal Information following conclusion of your business relationship with us or as long as business needs require, whichever is longer.
Commercial information, including records of personal property, products or services purchased, obtained, or considered, or other purchasing or consuming histories or tendencies.
Directly from you; indirectly from you as you navigate or use our Services; notaries; data analytics providers; social networks; advertising networks; internet or mobile service providers; counterparties in a transaction.
Provide you with our Services; communicate with you; protect and secure our environment; verify, maintain, improve, upgrade, or enhance a product or service; identify and repair errors; advertise or market to you; meet our legal obligations; maintain transaction records.
Affiliates; advertising networks; social networks; technology service providers; customer relationship management providers; payment processors; mobile application platforms; tag management platforms; video sharing platforms; notaries; customer support platforms; data analytics providers; marketing platforms; mobile linking platforms; counterparties in a transaction; collaboration software providers; customer engagement and communication platforms; identity verification and anti-fraud solution providers; mortgage process digitization providers; electronic signature and digital transaction management providers; financial services companies; web mapping platforms.
The length of your business relationship with us plus any legally required additional retention period for this category of Personal Information following conclusion of your business relationship with us or as long as business needs require, whichever is longer.
Biometric information.
Directly from you; indirectly from you as you navigate or use our Services; internet or mobile service providers; credential analysis companies; identity verification services.
Provide you with our Services; communicate with you; protect and secure our environment; verify, maintain, improve, upgrade, or enhance a product or service; identify and repair errors; meet our legal obligations; maintain transaction records.
Affiliates; technology service providers.
The length of your business relationship with us plus any legally required additional retention period for this category of Personal Information following conclusion of your business relationship with us or as long as business needs require, whichever is longer.
Internet and other electronic network activity information, including, but not limited to, browsing history, search history, and information about individual interactions with an Internet website, application, or advertisement.
Indirectly from you as you navigate or use our Services; data analytics providers; social networks; advertising networks; internet or mobile service providers.
Provide you with our Services; detect security incidents; protect against malicious, deceptive, fraudulent, or illegal activity; verify, maintain, improve, upgrade, or enhance a service or device that is owned or controlled by us; identify and repair errors; advertise or marketing to you; perform analytics.
Affiliates; advertising networks; social networks; technology service providers; customer relationship management providers; payment processors; mobile application platforms; tag management platforms; video sharing platforms; customer support platforms; data analytics providers; marketing platforms; mobile linking platforms; single sign-on providers; collaboration software providers; customer engagement and communication platforms; identity verification and anti-fraud solution providers; mortgage process digitization providers; electronic signature and digital transaction management providers; financial services companies; web mapping platforms.
The length of your business relationship with us plus any legally required additional retention period for this category of Personal Information following conclusion of your business relationship with us or as long as business needs require, whichever is longer.
Geolocation data
Indirectly from you; devices you use to access our Services; data analytics providers; social networks; advertising networks; internet or mobile service providers.
Provide you with our Services; protect and secure our environment; verify, maintain, improve, upgrade, or enhance a product or service; identify and repair errors; advertise or market to you.
Advertising networks; social networks; technology service providers; customer relationship management providers; mobile application platforms; tag management platforms; video sharing platforms; customer support platforms; data analytics providers; marketing platforms; mobile linking platforms; collaboration software providers; customer engagement and communication platforms; identity verification and anti-fraud solution providers; web mapping platforms.
The length of your business relationship with us plus any legally required additional retention period for this category of Personal Information following conclusion of your business relationship with us or as long as business needs require, whichever is longer.
Sensory data including audio, electronic, visual, thermal, olfactory, or similar information.
Directly from you; indirectly from you as you navigate or use our Services; internet or mobile service providers; credential analysis companies; identity verification services.
Provide you with our Services; communicate with you; protect and secure our environment; verify, maintain, improve, upgrade, or enhance a product or service; identify and repair errors; meet our legal obligations; maintain transaction records.
Affiliates; technology service providers; counterparties in a transaction.
The length of your business relationship with us plus any legally required additional retention period for this category of Personal Information following conclusion of your business relationship with us or as long as business needs require, whichever is longer.
Professional or employment-related information
Directly from you; notaries; data analytics providers; social networks; advertising networks; counterparties in a transaction; credential analysis companies; identity verification services.
For job applicants: directly from you; background check providers; recruiters; recruiting software providers.
For job applicants: directly from you; background check providers; recruiters; recruiting software providers.
Provide you with our Services; communicate with you; protect and secure our environment; verify, maintain, improve, upgrade, or enhance a product or service; identify and repair errors; advertise or market to you.
For job applicants: Process your application.
For job applicants: Process your application.
Affiliates; advertising networks; social networks; technology service providers; customer relationship management providers; payment processors; mobile application platforms; tag management platforms; video sharing platforms; notaries; customer support platforms; data analytics providers; marketing platforms; mobile linking platforms; counterparties in a transaction; collaboration software providers; customer engagement and communication platforms; identity verification and anti-fraud solution providers; background screening companies; mortgage process digitization providers; electronic signature and digital transaction management providers; financial services companies.
The length of your business relationship with us plus any legally required additional retention period for this category of Personal Information following conclusion of your business relationship with us or as long as business needs require, whichever is longer.
For job applicants: Barring any legally required additional retention period, up to 7 years for non-hired applicants.
For job applicants: Barring any legally required additional retention period, up to 7 years for non-hired applicants.
Non-public education information as defined in the Family Educational Rights and Privacy Act (20 U.S.C. § 1232g; 34 C.F.R. Part 99)
For job applicants: directly from you; recruiting software providers; background check providers; recruiters.
For job applicants: Process your application.
Affiliates; background screening companies; technology service providers.
For job applicants: Barring any legally required additional retention period, up to 7 years for non-hired applicants.
Inferences drawn from any of the information identified above to create a profile about you reflecting your preferences, characteristics, psychological trends, predispositions, behavior, attitudes, intelligence, abilities, and aptitudes.
Indirectly from you; devices you use to access our Services; data analytics providers; social networks; advertising networks; internet or mobile service providers.
Provide you with our Services; advertise or market to you; perform analytics; maintain, improve, upgrade, or enhance a product or service.
Affiliates; advertising networks; social networks; technology service providers; customer relationship management providers; mobile application platforms; tag management platforms; video sharing platforms; customer support platforms; data analytics providers; marketing platforms; mobile linking platforms; collaboration software providers; customer engagement and communication platforms; web mapping platforms.
The length of your business relationship with us plus any legally required additional retention period for this category of Personal Information following conclusion of your business relationship with us or as long as business needs require, whichever is longer.