Proof for Business Pro
The Essential FAQs
What documents can be notarized online?
Most documents that can be notarized in the traditional paper world can also be notarized online. However, there are some exceptions and restrictions. Always check with your own attorneys, advisors, or document recipients if you have any questions about whether your documents can be remotely notarized.
For more information about restricted document types, see this Help Center article.
Note: If you intend to use the Business Pro plan to handle real estate documents, you actually need a Title Pro plan. If you’ve already claimed a Business Pro account, contact Proof Support for help switching it to the right account.
For more information about restricted document types, see this Help Center article.
Note: If you intend to use the Business Pro plan to handle real estate documents, you actually need a Title Pro plan. If you’ve already claimed a Business Pro account, contact Proof Support for help switching it to the right account.
What does someone need to complete a transaction with Proof?
The following is required for transaction recipients to complete a with Proof:
- A device with audio and video capabilities. See the minimum system requirements here.
- A valid government–issued photo ID. Find the list of acceptable forms of identification here.
- For online notarizations and other transactions that leverage Knowledge-Based Authentication (KBA), a U.S. Social Security number (SSN) or Individual Taxpayer Identification Number (ITIN).
If a signer is unable to complete Knowledge-Based Authentication (typically due to not having a U.S. Social Security Number) they may be asked to take a biometric selfie, which is then compared in real time to their government-issued ID.
What types of ID are accepted on the Proof platform?
Please view this Help Center article for the most up-to-date list of acceptable primary and secondary forms of identification.
Priority Level
Conditions
Level 1
Critical Business Impact. The Incident seriously affects the functionality of the Services (or component thereof) and cannot be circumvented such that most of the significant functionality of the Services (or component thereof) is available.
Level 2
Significant Business Impact. The Incident partially affects the functionality of the Services (or component thereof), but can be circumvented so that most of the significant functionality of the Services (or component thereof) is available.
Level 3
Minimal Business Impact. The Incident can be circumvented such that the Services (or component thereof) can be used with only slight inconvenience. The problem can be considered insignificant and has no significant effect on the usability of the Services (or component thereof).
Priority Level
Conditions for Closure of Help-Desk Ticket
Level 1
The Incident is considered resolved and closed when an Incident Resolution has been fully implemented.
Level 2
The Incident is considered resolved and closed when an Incident Resolution has been fully implemented.
Level 3
The Incident is considered resolved and closed when one of the following occurs: (i) an Incident Resolution has been fully implemented, or (ii) 10 business days have elapsed since Proof’s communication of the information that Proof reasonably believes will resolve the Incident (communicated by email to Subscriber’s designated contact for such Incident), and Subscriber has not responded to Proof. The Incident can be reopened later if it has not been resolved.
Cumulative On-Demand Notary Availability Downtime
(in a given calendar month as measured by Proof monitoring systems, converted to minutes)
(in a given calendar month as measured by Proof monitoring systems, converted to minutes)
On-Demand Notary Downtime Credit
Up to 240 minutes
No On-Demand Notary Downtime Credit
241-360 minutes
1%
361-480 minutes
3%
481-600 minutes
5%
601 minutes or greater
7%
Platform Availability Percentage
(in a given calendar month as measured by Proof monitoring systems)
(in a given calendar month as measured by Proof monitoring systems)
Platform Downtime Credit
99.9% or higher
No Platform Downtime Credit
97% - 99.9%
1%
95% - 97%
3%
93% - 95%
5%
Below 93%
7%
Incident Priority
Acknowledgement Time (During Business Hours)
Provision of Incident Resolution or Interim Process
If Interim Process is provided, Maximum Timeframe for Provision of Incident Resolution
Level 1
1 hour
8 hours
36 hours
Level 2
4 hours
24 hours
5 days