Proof for title Pro
Recipient Experience FAQs
How does a transaction with multiple signers work under the Title Pro plan?
Proof offers flexible options for managing transactions with multiple signers. For any multi-signer transaction, each signer must separately complete their own identity verification.
Co-located Signing
The most common type of multi-signer transaction. Multiple signers in the same physical location can sign the document together on a shared device.
Split Signing
When multiple signers are in different locations and cannot share a device, each signer completes the notarization separately in their own notary meeting. Note: Split Signings incur separate notarization costs for each signer. For example, a two-signer split signing would result in two notarization charges.
Concurrent Signing (available upon request)
When multiple signers are in different locations but available at the same time, they can join the same notary meeting together and complete their part of the document simultaneously.
Note: Concurrent Signings require all signers to join the notary meeting together. Proof provides a virtual waiting room where participants can wait for one another before connecting with the notary. If a signer proceeds to the notary meeting before the others arrive, the transaction will automatically convert to a Split Signing and will be billed accordingly.
Title agencies interested in enabling Concurrent Signing should contact Proof Support.
Co-located Signing
The most common type of multi-signer transaction. Multiple signers in the same physical location can sign the document together on a shared device.
Split Signing
When multiple signers are in different locations and cannot share a device, each signer completes the notarization separately in their own notary meeting. Note: Split Signings incur separate notarization costs for each signer. For example, a two-signer split signing would result in two notarization charges.
Concurrent Signing (available upon request)
When multiple signers are in different locations but available at the same time, they can join the same notary meeting together and complete their part of the document simultaneously.
Note: Concurrent Signings require all signers to join the notary meeting together. Proof provides a virtual waiting room where participants can wait for one another before connecting with the notary. If a signer proceeds to the notary meeting before the others arrive, the transaction will automatically convert to a Split Signing and will be billed accordingly.
Title agencies interested in enabling Concurrent Signing should contact Proof Support.
Can users include representative signers in their transactions?
Yes. Users can include representative signers in their transactions. To add a representative signer, select "Make Representative Signer" in the signer options and complete the required fields.
For more information, see this Help Center article.
For more information, see this Help Center article.
What types of witnesses are supported on the Proof platform?
The Proof platform, in partnership with the Notarize Network, supports several types of witnesses who may participate in a notarization or other secure transaction.
Document Witness
A document witness observes an individual signing a document.
Remote On-Demand Witness
In some cases, a notary may be able to call an on-demand witness during the signing session.
Florida Property Remote Witness
A Florida property remote witness is personally known to the notary and observes the execution of a document when the signer is in the witness's electronic presence (but not physical presence).
Credible Identifying Witness (available upon request)
A credible identifying witness vouches for the identity of a signer after successfully completing identity verification. For real estate transactions, identification through a credible identifying witness often requires underwriter consent. Please reach out to to l credible identifying witness feature.
Proof does not support signature witnesses (proxy signers) or subscribing witnesses (attestation).
Note: The representative signer feature may meet the needs of those who require someone to sign on their behalf. Check with your own attorneys, advisors, or document recipients if you have any questions.
Document Witness
A document witness observes an individual signing a document.
Remote On-Demand Witness
In some cases, a notary may be able to call an on-demand witness during the signing session.
Florida Property Remote Witness
A Florida property remote witness is personally known to the notary and observes the execution of a document when the signer is in the witness's electronic presence (but not physical presence).
Credible Identifying Witness (available upon request)
A credible identifying witness vouches for the identity of a signer after successfully completing identity verification. For real estate transactions, identification through a credible identifying witness often requires underwriter consent. Please reach out to to l credible identifying witness feature.
Proof does not support signature witnesses (proxy signers) or subscribing witnesses (attestation).
Note: The representative signer feature may meet the needs of those who require someone to sign on their behalf. Check with your own attorneys, advisors, or document recipients if you have any questions.
Priority Level
Conditions
Level 1
Critical Business Impact. The Incident seriously affects the functionality of the Services (or component thereof) and cannot be circumvented such that most of the significant functionality of the Services (or component thereof) is available.
Level 2
Significant Business Impact. The Incident partially affects the functionality of the Services (or component thereof), but can be circumvented so that most of the significant functionality of the Services (or component thereof) is available.
Level 3
Minimal Business Impact. The Incident can be circumvented such that the Services (or component thereof) can be used with only slight inconvenience. The problem can be considered insignificant and has no significant effect on the usability of the Services (or component thereof).
Priority Level
Conditions for Closure of Help-Desk Ticket
Level 1
The Incident is considered resolved and closed when an Incident Resolution has been fully implemented.
Level 2
The Incident is considered resolved and closed when an Incident Resolution has been fully implemented.
Level 3
The Incident is considered resolved and closed when one of the following occurs: (i) an Incident Resolution has been fully implemented, or (ii) 10 business days have elapsed since Proof’s communication of the information that Proof reasonably believes will resolve the Incident (communicated by email to Subscriber’s designated contact for such Incident), and Subscriber has not responded to Proof. The Incident can be reopened later if it has not been resolved.
Cumulative On-Demand Notary Availability Downtime
(in a given calendar month as measured by Proof monitoring systems, converted to minutes)
(in a given calendar month as measured by Proof monitoring systems, converted to minutes)
On-Demand Notary Downtime Credit
Up to 240 minutes
No On-Demand Notary Downtime Credit
241-360 minutes
1%
361-480 minutes
3%
481-600 minutes
5%
601 minutes or greater
7%
Platform Availability Percentage
(in a given calendar month as measured by Proof monitoring systems)
(in a given calendar month as measured by Proof monitoring systems)
Platform Downtime Credit
99.9% or higher
No Platform Downtime Credit
97% - 99.9%
1%
95% - 97%
3%
93% - 95%
5%
Below 93%
7%
Incident Priority
Acknowledgement Time (During Business Hours)
Provision of Incident Resolution or Interim Process
If Interim Process is provided, Maximum Timeframe for Provision of Incident Resolution
Level 1
1 hour
8 hours
36 hours
Level 2
4 hours
24 hours
5 days