Proof for title Pro
Using Your Notaries FAQ
Can I add my notaries to my Title Pro account?
Yes! Proof allows Title Pro businesses to onboard their employee notaries to complete closings and other notarization needs on the platform.
If you're signing up for a new Title Pro account and want this feature enabled from the start, you can sign up here.
If you already have a Title Pro account, see the next FAQ – "How do I add my notaries to my Title Pro account?" – to confirm whether this feature is enabled and how to request access if it isn't.
If you're signing up for a new Title Pro account and want this feature enabled from the start, you can sign up here.
If you already have a Title Pro account, see the next FAQ – "How do I add my notaries to my Title Pro account?" – to confirm whether this feature is enabled and how to request access if it isn't.
How do I add my notaries to my Title Pro account?
To add notaries to your Title Pro account, go to the Users tab on the left side of your Pro dashboard. After selecting the new user's role (Admin, Team Member, or Mortgage Reviewer), you'll be prompted with the question: "Will this person notarize documents?" Select "Yes" and enter their commissioning state.
If you have an existing Title Pro account and don't see the option to after selecting a role, contact Proof Support to have the feature enabled.
Note: If your notary’s commissioning state isn’t listed, it may be because that state does not currently allow its notaries to perform online notarizations. View our interactive map for state-specific information.
If you have an existing Title Pro account and don't see the option to after selecting a role, contact Proof Support to have the feature enabled.
Note: If your notary’s commissioning state isn’t listed, it may be because that state does not currently allow its notaries to perform online notarizations. View our interactive map for state-specific information.
How much does it cost to add my in-house notaries?
There is no cost to add your in-house notaries to your Title Pro account.
However, requirements to become a commissioned electronic or remote online notary vary by state. Additional costs—such as application fees, surety bonds, state-required training, or errors and omissions (E&O) insurance—may apply and are outside of Proof’s control.
To learn more about commissioning requirements in your notary’s state and what is required to complete onboarding, select your notary’s state from this interactive map.
However, requirements to become a commissioned electronic or remote online notary vary by state. Additional costs—such as application fees, surety bonds, state-required training, or errors and omissions (E&O) insurance—may apply and are outside of Proof’s control.
To learn more about commissioning requirements in your notary’s state and what is required to complete onboarding, select your notary’s state from this interactive map.
What does my notary need to get started with Proof?
Requirements vary by state, but generally include a traditional notary commission, authorization to perform online notarizations, and errors & omission (E&O) insurance. View our interactive map for state-specific information.
As part of the onboarding process, Proof provides notaries with a free digital certificate and electronic seal, and helps them create a digital signature. We do not support certificates, seals, or signatures purchased from other vendors.
As part of the onboarding process, Proof provides notaries with a free digital certificate and electronic seal, and helps them create a digital signature. We do not support certificates, seals, or signatures purchased from other vendors.
Will my notaries have access to platform training?
Yes! Our Proof Academy for Notaries has training and guidance to help your notaries succeed on the Proof platform. Notaries will gain access to Academy trainings and resources after submitting their notary profile for review.
This training is not mandatory for in-house notaries, but goes a long way towards building confidence on our platform.
This training is not mandatory for in-house notaries, but goes a long way towards building confidence on our platform.
Who can I reach out to for support?
If you have questions or need assistance during the onboarding process, please contact our Notary Onboarding team.
If you have questions or need assistance once your notary is live on the platform, please contact our Notary Success team.
If you have questions or need assistance once your notary is live on the platform, please contact our Notary Success team.
Priority Level
Conditions
Level 1
Critical Business Impact. The Incident seriously affects the functionality of the Services (or component thereof) and cannot be circumvented such that most of the significant functionality of the Services (or component thereof) is available.
Level 2
Significant Business Impact. The Incident partially affects the functionality of the Services (or component thereof), but can be circumvented so that most of the significant functionality of the Services (or component thereof) is available.
Level 3
Minimal Business Impact. The Incident can be circumvented such that the Services (or component thereof) can be used with only slight inconvenience. The problem can be considered insignificant and has no significant effect on the usability of the Services (or component thereof).
Priority Level
Conditions for Closure of Help-Desk Ticket
Level 1
The Incident is considered resolved and closed when an Incident Resolution has been fully implemented.
Level 2
The Incident is considered resolved and closed when an Incident Resolution has been fully implemented.
Level 3
The Incident is considered resolved and closed when one of the following occurs: (i) an Incident Resolution has been fully implemented, or (ii) 10 business days have elapsed since Proof’s communication of the information that Proof reasonably believes will resolve the Incident (communicated by email to Subscriber’s designated contact for such Incident), and Subscriber has not responded to Proof. The Incident can be reopened later if it has not been resolved.
Cumulative On-Demand Notary Availability Downtime
(in a given calendar month as measured by Proof monitoring systems, converted to minutes)
(in a given calendar month as measured by Proof monitoring systems, converted to minutes)
On-Demand Notary Downtime Credit
Up to 240 minutes
No On-Demand Notary Downtime Credit
241-360 minutes
1%
361-480 minutes
3%
481-600 minutes
5%
601 minutes or greater
7%
Platform Availability Percentage
(in a given calendar month as measured by Proof monitoring systems)
(in a given calendar month as measured by Proof monitoring systems)
Platform Downtime Credit
99.9% or higher
No Platform Downtime Credit
97% - 99.9%
1%
95% - 97%
3%
93% - 95%
5%
Below 93%
7%
Incident Priority
Acknowledgement Time (During Business Hours)
Provision of Incident Resolution or Interim Process
If Interim Process is provided, Maximum Timeframe for Provision of Incident Resolution
Level 1
1 hour
8 hours
36 hours
Level 2
4 hours
24 hours
5 days