Premier Onboarding Service Description

Objectives

The Premier Onboarding Service (the “Onboarding Service”) is designed to provide Proof Subscribers with a straightforward and cost-effective approach to start using the Proof Platform quickly and effectively. This “Premier Onboarding Service Description” describes the Onboarding Service in more detail. The Onboarding Service includes access to Proof’s Solution Engineering organization to consult and assist with onboarding. The performance of the Onboarding Service is governed by the Proof General Terms (“General Terms”). Capitalized terms not otherwise defined have the meanings given in the General Terms, the Proof Glossary, or the Premier Onboarding Service Description. In the event that Subscriber has separately negotiated an agreement in lieu of the General Terms, that separately negotiated agreement shall govern the Onboarding Service.

The Onboarding Service shall be delivered as a time and materials engagement, not to exceed twelve (12) hours, without Subscriber's prior written consent via a mutually agreed change authorization between the parties (“Engagement Term”). Additional hours beyond the Engagement Term shall be invoiced monthly in arrears at the rate reflected on the Order Form. The Onboarding Service shall be delivered remotely in its entirety and during business hours of 8 AM to 5 PM Eastern Time Monday to Friday (“Business Hours”). Subscriber may request a kickoff call for up to one hour that will not count against the Engagement Term.

Approach and Activities

The following activities are included within the scope of the Onboarding Service, as the project dictates and time allows. Not all activities will necessarily be performed.

Architecture Discovery and Planning Phase

A discovery and planning session is typically delivered first. Proof Solution Engineering will meet with Subscriber executive stakeholders to:

     •      Validate Subscriber business objectives and their vision in the context of their use case(s)

Proof Solution Engineering will further meet with Subscriber’s application owner, application architect, or any required business stakeholders to:

     •      Gather information about the Subscriber environment and requirements
     •      Plan architecture design, deployment, and configuration roll-out
     •      Determine key architectural design decisions that may affect other implementation details
     •      Plan training session delivery, as applicable

Architecture Design and Implementation Assistance Phase

Once the Architecture Discovery and Planning Phase is completed, Proof Solution Engineering will deliver remote consulting engagements, typically including the following, as time allows:

     •      Provide real-world subject matter expertise to assist in design guidance for the solution
     •      Provide configuration guidance for the Proof Platform
     •      Provide technical product expertise around endpoint usage, change management workflows, and document tagging best practices
     •      Assist with the implementation of the API
     •      Provide all necessary access documentation and testing materials/resources

Launch Support Phase

     •      Provide a list of recommendations to further enhance the solution as part of future Subscriber deployments (as applicable)
     •      Provide knowledge transfer on
             o  Security principles and practices
             o  Architecture and design best practices
             o  Automation and controls
             o  Product deployment, configuration, and usage
             o  Organizational alignment best practices
     •      Record sessions of discussion and/or strategy development for posterity

Outcomes

By the end of the engagement, the following outcomes are expected to be achieved:

     •      All phases are complete but the hours required to achieve completion will not exceed twelve (12)
     •      Basic and advanced configurations and rules meeting requirements are defined
     •      Proof solution is implemented for the primary target use case and is deployed to production. Notwithstanding the foregoing, Proof is not responsible for completing the implementation if the configuration or operation of a Subscriber system or application prevents completion of the implementation
     •      Go-live deployment review is complete
     •      At least one Subscriber employee is trained and enabled as a Proof Subject Matter Expert (“SME”) to own relevant design decisions for the Subscriber moving forward. Proof recommends Subscriber build a written or recorded playbook of the Proof workflow which is made available to Subscriber’s administrators and users (Proof can help with this documentation upon request).
     •      Landing page within Subscriber’s workflow clearly outlines for Subscriber’s customers how the flow works and what to expect (Proof can help with this documentation upon request)
     •      Business goals agreed upon with the Subscriber’s executive stakeholders during the Architecture Discovery and Planning Phase are achieved

Prerequisites and Assumptions

In order for the Onboarding Service to be successful, the following prerequisites and assumptions are made:

     •      Subscriber will have a pre-production environment replicating production, with the ability to generate a load representative of the load in production
     •      Subscriber agrees to commit application architects and other application subject matter experts responsible for the applications to work with Proof Solution Engineering for the duration of the engagement
     •      Subscriber agrees to commit the appropriate technical resources for the duration of the delivery engagement, including the technical resources with administrator access to all systems potentially involved in the workflow
     •      Subscriber agrees to assign a Technical Project Manager to be the point person to work with Proof Solution Engineering and help coordinate the delivery of activities
     •      Subscriber agrees to attend regular status review meetings with Proof Solution Engineering, as needed
     •      Hours not used within sixty (60) days following the date of the execution of the Order Form with which this Premier Onboarding Service Description is associated will expire without the right of a refund

Warranty

The Onboarding Service will be performed in a professional and workmanlike manner.  The Proof Solution Engineering team operates and provides services during Business Hours using commercially reasonable efforts to resolve any issues related to the objectives outlined in this Premier Onboarding Service Description. For the avoidance of doubt, Proof and the Solution Engineering team do not make any guarantees or warranty as to the results that may be obtained upon the completion of this Onboarding Service engagement or from Subscriber’s use of the Onboarding Service.

Ownership

Except for the rights expressly granted under this Premier Onboarding Service Description, Proof retains all right, title, and interest in and to the Onboarding Service, including all related intellectual property rights. Proof will own all rights, title, and interest in any work product produced as part of the Onboarding Service (“Work Product”), including all intellectual property rights. Proof grants to Subscriber a worldwide, non-exclusive, non-transferable, non-sublicensable right to use the Work Product solely for Subscriber’s internal business purpose and solely with the Onboarding Service separately licensed.

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