How Auto Approve Modernized Vehicle Title Notarization
When customers refinance an auto loan, speed and simplicity are important. For Auto Approve, the experience included both digital and manual steps. Customers could sign loan contracts online, but vehicle titling still required printing documents, visiting an in-person notary, and shipping paperwork. The process involved multiple steps that were time consuming and required additional coordination. Auto Approve knew it needed a better way.
Too Many Steps and Manual Coordination
Auto Approve helps consumers refinance auto loans. Every transaction requires two key steps: signing the new loan contract and signing a Power of Attorney form that authorizes Auto Approve to complete the title work on the customer’s behalf. The first part was straightforward. Customers could eSign their loan contracts. The second part required more effort. To complete title work, customers needed to print forms, visit a notary, and ship documents back. This introduced extra steps for customers and additional handling for operations teams. Errors could occur when paperwork was completed incorrectly, requiring follow-up and reprocessing. Customers often had questions about next steps, and the additional coordination affected overall processing timelines. As Austin Scott, Chief Operating Officer, noted: “Customers could digitally sign their loan contract, but then had to complete notarization separately. That added extra steps to the experience.”
Digital Notarization with Proof
During its review of online notarization options, Auto Approve selected Proof. By adopting Proof’s on-demand Notarize Network, Auto Approve enabled customers to complete notarization online without visiting a physical location. Auto Approve now uses Proof as part of its standard notarization workflow, supporting a smoother and more consistent process. Customer feedback has been positive, and digital handling has helped reduce rework caused by paperwork errors.
Simpler, Faster, More Trustworthy Workflows
Auto Approve’s experience shows how modernizing notarization can simplify complex workflows and improve the overall customer experience.