How Home Services Title Streamlined Closings with Remote Notarization
For years, Home Services Title managed closings the traditional way: paper packets, overnight mail, and in-person appointments that stretched far beyond a convenient schedule. The process worked, but only barely. Staff were constantly racing against courier timelines and client availability, and even small mistakes could cause big setbacks. When the team turned to Notarize by Proof, they weren’t just looking for another tool. They needed a way to replace the patchwork of mailing, driving, and chasing signatures with a single system that gave clients a smoother experience and gave closers more control. What they found was a digital process that reduced delays, cut out busywork, and delivered faster, more reliable closings.
Paper, Travel, and Errors at Every Step
Closing Officer Kyle Thacker recalls how the old process consumed time and created stress: “Before I was RON certified we would have to overnight documents and provide a shipping label so that clients could mail the documents back in time. We would also drive to the customer’s location which could be over an hour away. So, our options were limited and not convenient.” Every signing had to be scheduled around delivery windows or travel time. Even when packets arrived, they often came back with missed signatures or incomplete notarizations. Each error triggered another round of printing, shipping, and waiting, while customers grew frustrated and staff scrambled to keep deals alive. Instead of focusing on client service, staff spent hours prepping packets, coordinating courier pickups, and putting out fires caused by late or lost paperwork. Every step carried the risk of delay, and every delay meant a client left waiting.
One Platform, On-Demand Coverage, Real-Time Support
When Home Services Title adopted remote online notarization, the priority was simplicity. They wanted one platform to prepare documents, complete signings, and resolve issues — not a patchwork of tools. Notarize by Proof delivered that end-to-end solution. “The fact that everything is all together in one package stood out to us,” Thacker said. “We really liked the availability of the on-demand notary when our schedule is busy and I’m not available to do the signing.” That flexibility allowed the team to stop relying on overnight deliveries or long drives. Clients could join a signing session online, finish in minutes, and walk away with confidence that every step was handled correctly. Support also made a difference. During early sessions, staff used Proof’s live chat to resolve questions instantly. Instead of halting and rescheduling, they kept signings moving, saving time for both the team and their clients.
Faster Closings, Fewer Last-Minute Rescues
Remote online notarization transformed the tempo of the business. Closings that once hinged on courier schedules now finish in under 15 minutes. What used to take days of mailing and waiting is now completed in a single session. And the gains extended beyond session time. Staff spend significantly less time preparing documents, savings hours each week to focus on clients instead of paperwork. The process is also more reliable. Missing notarizations and incomplete signatures are far less common when the platform guides each participant step by step. Transactions no longer collapse under last-minute errors, and clients experience smoother, more predictable closings.
For Home Services Title, adopting Notarize wasn’t just about digitizing paperwork. It was about reshaping the client experience. Buyers and sellers no longer juggle shipping labels or drive long distances to meet a notary. Instead, they log in, complete their signing, and move on with confidence.
The team benefits too. With faster sessions, reduced prep time, and fewer errors, staff serve more clients without burning out on manual tasks. They can trust each transaction to move forward smoothly, and when issues arise, they have the tools and support to resolve them in real time.
The result is a closing process that is faster, more reliable, and better aligned with modern customer expectations. Home Services Title proves that remote online notarization is not just a technology upgrade — it is the faster, simpler, and more reliable way forward.