Standard Onboarding Service Description

Objectives

The Standard Onboarding Service (the “Onboarding Service”) is designed to provide Proof Subscribers with a straightforward and cost-effective approach to start using the Proof Platform quickly and effectively. This “Standard Onboarding Service Description” describes the Onboarding Service in more detail. The Onboarding Service includes access to Proof’s Solution Engineering organization to consult and assist with onboarding. The performance of the Onboarding Service is governed by the Proof General Terms (“General Terms”). Capitalized terms not otherwise defined have the meanings given in the General Terms, the Proof Glossary, or the Standard Onboarding Service Description. In the event that Subscriber has separately negotiated an agreement in lieu of the General Terms, that separately negotiated agreement shall govern the Onboarding Service.

The Onboarding Service shall be delivered as a time and materials engagement, not to exceed four (4) hours, without Subscriber's prior written consent via a mutually agreed change authorization between the parties (“Engagement Term”). Additional hours beyond the Engagement Term shall be invoiced monthly in arrears at the rate reflected on the Order Form. The Onboarding Service shall be delivered remotely in its entirety and during business hours of 8 AM to 5 PM Eastern Time Monday to Friday (“Business Hours”). Subscriber may request a kickoff call for up to one hour that will not count against the Engagement Term.

Approach and Activities

Approach

Proof Solution Engineering will meet with Subscriber’s application owner, application architect, or any required business stakeholders to:

     •      Gather information about the Subscriber environment and requirements
     •      Validate Subscriber business objectives and their vision in the context of their use case(s)
     •      Determine key architectural design decisions that may affect other implementation details
     •      Provide configuration guidance for the Platform
     •      Provide technical product expertise around endpoint usage, change management workflows, and document tagging best practices
     •      Provide a list of recommendations to take the deployment of the Proof Platform to the next level
     •      Record sessions of discussion and/or strategy development for posterity

Outcomes

By the end of the engagement, the following outcomes are expected to be achieved:

     •      The hours required to achieve completion will not exceed four (4)
     •      Basic and advanced configurations and rules are defined

Prerequisites and Assumptions

In order for the Onboarding Service to be successful, the following prerequisites and assumptions are made:

     •      Subscriber will have a pre-production environment replicating production, with the ability to generate a load representative of the load in production
     •      Subscriber agrees to commit application architects and other application subject matter experts responsible for the applications to work with Proof Solution Engineering for the duration of the engagement
     •      Subscriber agrees to commit the appropriate technical resources for the duration of the delivery engagement, including the technical resources with administrator access to all systems potentially involved in the workflow
     •      Hours not used within thirty (30) days following the date of the execution of the Order Form with which this Standard Onboarding Service Description is associated will expire without the right of a refund

Warranty

The Onboarding Service will be performed in a professional and workmanlike manner.  The Proof Solution Engineering team operates and provides services during Business Hours using commercially reasonable efforts to resolve any issues related to the objectives outlined in this Standard Onboarding Service Description. For the avoidance of doubt, Proof and the Solution Engineering team do not make any guarantees or warranty as to the results that may be obtained upon the completion of this Onboarding Service engagement or from Subscriber’s use of the Onboarding Service.

Ownership

Except for the rights expressly granted under this Standard Onboarding Service Description, Proof retains all right, title, and interest in and to the Onboarding Service, including all relate intellectual property rights. Proof will own all rights, title, and interest in any work product produced as part of the Onboarding Service (“Work Product”), including all intellectual property rights. Proof grants to Subscriber a worldwide, non-exclusive, non-transferable, non-sublicensable right to use the Work Product solely for Subscriber’s internal business purpose and solely with the Onboarding Service separately licensed.

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